Pinks and Greens works hard to ensure you purchase products that you are going to love -- but if you are not happy with your order, for any reason, you can return it for an exchange or full refund WITHIN 30 DAYS OF PURCHASE.
RETURN OR EXCHANGE OPTIONS
(1) Exchange Your Items: We would love to help you choose something that you are happy with! Email us a call at firstname.lastname@example.org and a member of our stylist team would be happy to help with any fit or sizing questions or to make personalized suggestions of products you may be happier with.
(2) Return for Refund: If you would like a refund it will be credited to you in the original form of payment. Refunds are processed within 3-5 business days of receipt depending on volume, however please allow 1 billing cycle for any credits to post to your account.
(3) Return for Store Credit: If you decide you would like to return your items for store credit, credit will be issued upon receipt of your return. Credit will be assigned to your Customer Account and can be used at Checkout as a payment method. Note you must be logged into your Customer Account to see credit.
* Original shipping fees are not refundable. Additionally, Gift Cards may not be returned or redeemed for cash.
RETURN OR EXCHANGE SHIPPING
If you are in the US, we provide a prepaid shipping label and will deduct $6.00 from your return amount. Alternatively, you are welcome to pay your own return postage and we will issue a full credit.
For international orders, customer is responsible for return shipping charges and any associated charges related to duties, customs tariffs or VAT.
RETURN CONDITION & EXCEPTIONS
1. Returns must be postmarked no more than 30 days after purchase. (Note: For preorder items it will be 30 days from Ship Date.)
2. We do not accept returns of items that have been worn, altered, washed or damaged in any way. All original tags must still be attached to the item.
3. We do not accept returns of custom orders and monogrammed items.
4. Any items returned without a Return Authorization or unauthorized items will not be refunded.
5. Returns sent to the incorrect address will be charged a $5.00 restocking fee.
6. No refunds or exchanges will be accepted on items marked as FINAL SALE. No Exceptions.
7. Pinks and Greens is not responsible for lost returns. If you elect to pay your own postage we recommend using a method that provides tracking.