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After placing your order you will be sent a receipt and order summary via e-mail. Please allow 1-3 business days for processing. Orders received after 12pm EST will be processed the next day.Once shipped, you will receive a second e-mail with a delivery confirmation number, if available. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please note: by default, our warehouse holds all orders until they are complete before shipping. If you are ordering pre-order items, or a backordered item, in addition to in-stock items and need these in-stock items shipped in advance, or need other accomodations please contact us. We have multiple warehouses in the US and if your order contains items from different locations, we will ship all items to one locations and ship the order in 1 package.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS
*If you select an expedited shipping method and Fedex/UPS does not provide expedited shipping services to your shipping address, the shipping method will default to the next available option.
International orders are shipped by USPS Priority Mail International. Priority Mail generally requires 10-14 days for delivery, though customs and shipping delays are possible. Please allow adequate time for receipt of your order. If you have not received your order within 30 days, please let us know. The U.S. Postal Service does not offer tracking beyond U.S. borders. Please contact us if you would like this order expedited via FedEx(additional shipping charges will apply) Please contact us to inquire about Express International shipping options.
Shipping to Canada and Mexico: $29.99
All other International Destinations (we ship to all global destinations): $29.99 base and we will notify you if shipping charges are greater (depending on distance and/or weight)
Please note that we are required by law to include accurate customs forms with all international packages. We are unable to declare orders as ‘gifts’ or report incorrect values. Thank you for your understanding.
The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Pinks and Greens, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Duty, customs tariffs and VAT are the responsibility of the customer and are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and included on the packing slip on the package